IT professional with hands-on experience in system and network administration, IT support, and infrastructure management, underpinned by a BSc (Hons) in Computer Networks & IT Security and an MSc in Computer Science (in progress). Skilled in Cisco and Juniper networking, Windows/Linux server administration, Active Directory, firewall management, and network security fundamentals, with a track record of resolving 45+ incidents monthly at 99.6% uptime for 180+ users. Also holds an SIA Door Supervisor licence, bringing an additional layer of risk-awareness and composure under pressure. Reliable, detail-oriented, and comfortable working independently or as part of a technical team.
Experience
System & Network Administrator
Oct 2023 – Jul 2025
App Technologies Pvt. Ltd.
–Administered and maintained Cisco and Juniper network infrastructure supporting daily business operations
–Resolved 45+ IT incidents per month across hardware, software, and network issues, sustaining 99.6% uptime
–Managed Active Directory, user accounts, and access permissions for 180+ users
–Maintained firewall configurations and applied network security best practices to protect infrastructure
–Administered Windows and Linux servers, including patching, backups, and routine maintenance
IT Support Assistant
Jul 2022 – Oct 2022
Dish Media Network
–Installed and configured LAN and Wi-Fi networks across office locations
–Deployed CCTV and biometric access systems as part of site security upgrades
–Handled 25–30 IT support tickets per week, troubleshooting hardware, software, and connectivity issues
Also on the CV
Door Supervisor — Wise K9 Security Services (deployed under ShowSec)Jul 2026 – Present
Warehouse Operative — DPD UK (Personal Link Group)Nov 2025 – Jun 2026